IT that works before you even notice a failure.
We maintain infrastructure and support teams day to day. We monitor, respond and fix before a small issue becomes downtime.
Why IT support doesn't scale on its own
Companies rarely plan IT support ahead of time. It usually starts with one person who knows every password and configuration, and ends when that person leaves or simply can't keep up. That's when everyone else realizes nobody knows how the network works, where the backups are, or what happens if a server goes down.
What breaks is usually whatever nobody has checked in a long time: backups that were never tested, former employees' accounts still active, updates postponed indefinitely. Reacting to a failure after it happens always costs more than preventing it, except the cost only becomes visible once it's too late.
We take over support within an agreed scope: it's clear who responds, how fast, and under what terms. Monitoring runs in the background, backups are tested regularly, and documentation of the environment exists outside one person's head. The client's team gets a single point of contact instead of guessing who might be able to help.
What the module covers
Helpdesk support
Fast response to your team's tickets, from small issues to critical outages.
Infrastructure monitoring
Constant oversight of servers, network and services. You get the alert before a failure reaches users.
Backup management
Regular backups and tested data-recovery procedures.
Access management
Order in accounts, permissions and team devices.
On-call support
Incident response outside standard working hours.
How the engagement works
Environment review
We learn your infrastructure, tools and current pain points. Usually one or two meetings.
Care plan
We agree on scope, priorities, ticket channels and response times.
Takeover
We wire up monitoring, backups and procedures. Your team keeps working.
Day-to-day
Tickets, 24/7 monitoring and a monthly work report.
What you get
This is what you get at the end. You can work with it from the next day, on your own or with us.
This module makes sense if…
You have no in-house IT team (or it's overloaded), failures are handled reactively rather than preventively, and responsibility for infrastructure is spread across a few people after hours.
What changes
Average first response time to a critical ticket.
Availability of monitored services.
On-call coverage for critical infrastructure.
Frequently asked questions
Do you take over infrastructure built by someone else?
Yes. We start with a review and documentation of the current state, then tidy things up gradually. Nothing has to be replaced on day one.
How is this billed?
A fixed monthly fee, depending on environment size and response times. We prepare a quote after a free consultation.
What about our current IT team?
We work with them rather than replace them. We can take over on-call, monitoring, or just second-line support.
Let's talk about your systems
No strings attached. 30 minutes to understand where you are and what makes sense next.